How do I request a mutual bilateral NDA before sharing client code?

Email nda@teamontime.com or select 'Bilateral NDA Execution' in our contact desk form. We issue our standard mutual NDA within 60 minutes.

Sub-2 Hour Response SLA

Get in Touch with Our Lead Engineers.

Q: How quickly will I receive a response from the engineering desk?

All technical inquiries submitted during business hours receive a direct response from a senior systems lead within 2 hours.

Have a specific technical inquiry, custom project brief, or white-label pod requirement? Reach out directly to our engineering desk. No sales scripts, zero pressure.

Send Engineering Inquiry ↓ Book Strategy Call ↗

Live Desk Status Active Intake

< 2 Hours

Response SLA

100%

Bilateral NDA Standard

Direct

Lead Engineer Access

Zero

Sales SDR Follow-Up

              > desk_status = "RECEIVING_INQUIRIES"

              > bilateral_nda_dispatch = "AVAILABLE"

              > engineer_review_sla = "SUB_2_HOURS"

COMMUNICATION CHANNELS

Ways to Reach Our Team.

Choose the communication method that fits your workflow.

30-Min Strategy Call

Schedule a live Google Meet consultation with a Senior Technical Architect to review your tech stack, capacity needs, or project brief.

Schedule Strategy Call ↗

Direct Engineering Email

Email our technical desk with RFPs, SOW specifications, or architecture documentation. Direct sub-2 hour response SLA.

engineering@teamontime.com

Request Bilateral NDA

Request a mutual non-disclosure agreement prior to sharing proprietary codebase repositories, staging access, or client data.

Request Mutual NDA ↗

PROJECT TYPES & SCOPE

Inquiries We Handle Daily.

Our engineering desk supports white-label agency capacity, headless e-commerce builds, and custom web infrastructure.

Dedicated Pod Capacity

160h/mo white-label engineering pods operating invisibly inside your agency GitHub org and Slack workspace.

Shopify Plus & Headless

Liquid theme refactoring, Hydrogen Remix headless builds, GraphQL storefront APIs, and CWV 100/100 optimization.

WordPress Gutenberg Suites

Replacing visual page builder debt with native React Gutenberg block suites and security hardening.

AI Workforce & Automations

Autonomous customer support teammates, Gorgias RAG vector ingestion, and webhook workflow automation.

INQUIRY FORM

Submit an Engineering Brief

Fill out the details below. Our lead engineers will review your brief and respond within 2 business hours.

Full Name *

Company / Agency *

Work Email *

Country / Region

Project Type / Interest

Project Brief / Technical Requirements *

✔ Bilateral NDA Protection Available • Zero Sales Spam Guaranteed

Engineering Response Process

Sub-2 Hour Initial Response SLA

A Senior Lead Architect reviews your brief and acknowledges intake within 2 business hours. Zero SDR sales scripts.

SOW & Pod Allocation Roadmap (< 24h)

We generate a custom scope of work roadmap, pod velocity estimate, and bilateral NDA execution package within 24 hours.

48-Hour Onboarding & Git Access

Upon agreement, your dedicated 160h/mo engineering pod is onboarded into your private GitHub org and Slack workspace within 48 hours.

Prefer a Live Video Consultation?

If you prefer to discuss your project brief in real-time, book a 30-minute Google Meet session directly with a Lead Architect.

Book 30-Min Strategy Call →

Global Engineering Hubs

London Hub: London, UK • GB
Global Remote Ops: US, UK & APAC Timezone SLA Support

Email Desk: engineering@teamontime.com

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions.

Clear answers about reaching our team and our response protocols.

How quickly will I receive a response?

All technical inquiries submitted during business hours receive a direct response from a lead systems engineer within 2 hours.

Should I book a Strategy Call instead of using this form?

If you want to discuss a project in real-time via screen share, we recommend booking a 30-minute session at strategy-call.html. Use this form for asynchronous brief reviews, RFPs, or NDA requests.

Can we execute a bilateral NDA before sharing technical details?

Yes. Simply request a bilateral NDA in the inquiry form or email nda@teamontime.com. We dispatch a mutual NDA for e-signature prior to reviewing materials.