YOUR CLIENT
STAYS YOUR CLIENT.
A bilateral confidentiality covenant engineered specifically for digital agencies.
Zero client contact, masked Git author identities, and 100% white-label isolation.
YOUR RELATIONSHIP.
YOUR REPUTATION.
PROTECTED.
Agencies scale when they have complete certainty that their client roster, commercial relationships, and proprietary technical assets remain entirely untouchable.
Under TeamOnTime’s standard bilateral NDA, both parties safeguard source code, merchant databases, client identities, and SOW specifications under enforceable legal covenants with zero direct client contact.
THE WHITE-LABEL BOUNDARY.
A deterministic boundary isolating agency ownership, behind-the-scenes engineering, and client delivery.
YOUR AGENCY
- Direct client relationship & contracts
- Strategic & creative direction
- Sole client point of contact & billing
- Exclusive intellectual property ownership
TEAMONTIME OS
- Dedicated specialist engineering pods
- Masked Git commits under agency aliases
- Need-to-know scoped vault access
- Zero direct client contact or branding
CLIENT DELIVERY
- 100% agency-branded deliverables
- Clean Git commit history in agency org
- SLA-backed production releases
- Zero TeamOnTime attribution or footprint
FOUR NON-NEGOTIABLE PRINCIPLES.
The explicit commitments governing every line of code, sprint ticket, and repository access.
Client Relationships & Zero Contact
TeamOnTime covenants to a strict 24-month non-solicitation period. We never market to, solicit, or contact your clients directly. When attending architecture calls, engineers join under your agency email aliases.
Proprietary Source Code & IP Assignment
All custom Liquid sections, Gutenberg React blocks, GraphQL hooks, and architecture schemas built for your projects belong 100% to your agency upon delivery. Reverse-engineering of agency IP is strictly prohibited.
Vault Credentials & Need-To-Know Access
Access to agency 1Password vaults, Shopify tokens, and staging keys is restricted strictly to assigned senior pod engineers who are bound by internal employment NDAs and principle of least privilege.
White-Label Execution & Masked Commits
All pull requests, Git commits, and code author references log strictly under your agency email domain inside your GitHub/GitLab org, ensuring clean audit trails with zero external branding trace.
THE TRUST PROTOCOL.
How mutual confidentiality is executed and maintained across the full engagement lifecycle.
Bilateral Execution
Instant digital bilateral NDA execution under §10A IT Act 2000, or rapid 24-hour review of custom agency redlines.
Isolated Onboarding
Temporary access granted through scoped 1Password secret shares and agency-provisioned email aliases.
Siloed Development
Pods execute sprint tickets directly in your staging environments on isolated feature branches with masked commits.
QA & Code Handoff
Final code merged to agency production branches following automated 42-point quality assurance gates.
Purge & Survival
30-day credential purge with optional Certificate of Data Erasure; confidentiality survives indefinitely for trade secrets.
WHAT WE PROTECT UNDER NDA.
Explicit categories of confidential information shielded under our mutual covenants.
Proprietary Source Code & Architecture
Custom Liquid section schemas, React Gutenberg block components, Storefront GraphQL hooks, proprietary plugin code, headless orchestration logic, and private deployment scripts.
Agency Client Rosters & Commercial Terms
Merchant brand names, client point-of-contact details, revenue metrics, contract values, SOW project specifications, and agency commercial pricing structures.
Vault Secrets, API Keys & Credentials
1Password shared vaults, Shopify Storefront access tokens, WordPress application passwords, private SSH keys, and staging server connection strings.
Internal Workflows & Business Intelligence
Figma design file schemas, agency sprint boards in Jira/Linear, internal Slack/Teams discussions, marketing strategies, and conversion rate optimization hypotheses.
OPERATING
QUIETLY.
The measure of true white-label engineering is total discretion. The best engineering partner is the one your clients never even know exists.
Every engineer assigned to your account works exclusively under strict operational boundaries, ensuring complete security across all collaboration touchpoints.
→ Controlled Communication Channels
All daily communication takes place in dedicated Slack or Teams channels strictly between your account leads and our pod leads. No client emails or contact channels are ever accessed.
→ Protected Git Repositories
Engineering occurs strictly inside your agency GitHub or GitLab organization. We never mirror or clone client codebases to external or unapproved environments.
→ Permitted Purpose Only
Confidential information is utilized solely to fulfill agreed Statement of Work (SOW) tickets, build features, and maintain approved staging and production environments.
→ Rapid 24-Hour Custom Redline Desk
While our standard bilateral NDA covers 99% of agency engagements, our legal team routinely signs custom agency NDAs or reviews enterprise redlines within 24 hours.
CONFIDENTIAL BY DESIGN.
DELIVERED UNDER BILATERAL COVENANT.
FREQUENTLY ASKED QUESTIONS.
Direct answers regarding legal terms, non-solicitation boundaries, and credential rotation.
TEAMONTIME BUILDS THE ENGINE.